Free UK Return Instructions

Please note: We can only refund the return shipping cost to you by Paypal. If you do not have a Paypal account you can still use the Collect+ service but we cannot refund you. The only products that are eligible for free UK return shipping are products marked as such on the product page.

You can return item/s to us using the Collect+ service. There are over 5500 outlets that you can drop off your parcel, visit and enter your postcode to find the nearest drop off point to you.

To book a return please click on the following link:
Return Item Using Collect+

And follow the five easy steps to book and pay for your collection.

Collect Plus five steps

Please note: On step one, you MUST select the Economy Service option. Then select the parcel weight and select what level of cover and proof of delivery you would like. Please be aware that we will only refund Economy Service with the basic £50 cover and Online Tracking. We will refund you on receipt of the goods using Paypal. We'll only cover the return cost once per transaction.