Terms & Conditions

Payment
We accept credit card, debit card and Paypal payments via Sage Pay our secure payment gateway.

Cards we accept
(MasterCard / Visa / Solo / Switch / Maestro). The goods will not be dispatched until the customer's funds that have been paid to the-cafe-racer.com have cleared in full.

Order Notes
Please note that all transactions will be carried out in Pounds Sterling (GBP). Once you have placed your order, confirmation will be sent to you via e-mail complete with transaction and order reference numbers. We will not be held responsible for pricing errors due to software malfunctions, or human error. Important: This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, the-cafe-racer.com reserves the right to decline orders for bulk or high value purchases or confirmed orders where an item has been priced incorrectly.

SSL Detail​Credit Card Security
Your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. We use an Extended Validation SSL for added security so when you visit areas that deal with personal information you will see a lock and the address bar will turn green indicating that you are in a secure area and that you can shop with confidence.

Privacy Policy
We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our customers to any outside party**. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.
**If you place an order with the-cafe-racer.com and the item is out of stock, we may arrange for the product to be sent directly from our manufacturers/suppliers. In this circumstance we will pass your delivery address to the manufacturer/supplier who in turn will use this to arrange delivery via their chosen courier.
Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it.

Stock Levels
We work hard to ensure we carry the most comprehensive selection of items. If you purchase an item that we do not have in stock we will contact you immediately if we feel this will adversely affect the length of time it will take us to supply the item to you.

Delivery
Your order will be delivered by courier or Royal Mail. In order to offer free or heavily discounted delivery we have sourced the best value and most reliable operators we can and aim to get your goods to you within 5 working days. We do appreciate, however, that sometimes you will need your purchase sooner, so we do also offer a faster service for a small fee. All deliveries will need to be signed for. All standard UK delivery is free of charge for orders over £50. For delivery outside the UK please select your 'location' on our checkout page and the delivery charge for your location will be displayed. Where goods are purchased for delivery outside the UK - it is the responsibility of the purchaser/importer to pay any locally imposed duties. Free International Delivery Offer - Subject to availability: If jacket is subsequently returned for refund we will refund less our regular shipping rate. If jacket is returned for exchange you will be required to fund the re-delivery.

Returns/refund Policy
We guarantee your satisfaction. All of our products come with a no fuss guarantee (terms and conditions apply). You are entitled to cancel your order at anytime between time of order and within 14 days of receiving your goods. We are very happy to accept returned items if we are notified within this period. If you wish to cancel an order under these terms, please fill out our returns authorisation form. Please note - returns will not be accepted without prior agreement. Any items returned must be in a fully resaleable condition, including packaging and with tags still attached. If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item. Upon receipt of a returned item - we will send a replacement size if this is requested or we will process a full refund minus any pre-paid delivery charges at the earliest opportunity. We charge a small fee to cover the cost of sending exchanged goods out. Please note we cannot accept the return of scooter leg covers or scooter hand grip covers if an attempt has been made to fit them. Please note special order items and gift certificates are non-returnable/refundable. Due to the nature of helmets as a safety product we are not able to accept returns.

Where goods are returned from non-EU countries the package and any documentation must be marked: Failed Sale / Returned Goods / No UK Duty or VAT Payable. We are not able to accept returns where we are asked to pay any duty/fees/vat.

Helmet Safety Standards
It is the responsibility of the purchaser to ensure they purchase a helmet that conforms to your local safety standard - eg DOT for USA riders, ECE for European riders. Where a helmet is purchased for use in a country, where it does not conform to the local safety standards, it is purchased/worn at the riders own risk and we accept no responsibility for loss or damage to property or person as a result of it's use.

Free gifts
Please note: if any purchases are subsequently returned for refund - any free gifts must be returned too, unused/unopened/resellable. Where any free gifts are not returned or returned used/opened/unsellable - their full value will be deducted from any refunded monies.

Price Promise
We regularly check our prices to ensure our customers are getting the best price possible. We promise to match the price of the same product offered cheaper by another genuine retailer (i.e. only retaliers selling genuine products, not copies or fakes) in the UK and also give the customer a free gift of a multifunction neck tube collar. We cannot price match prices that are out of date or not currently in stock. The product must be the same (model number, colour, size etc.) and the retailer must be based in the UK. We cannot price match any retailer trading outside of the UK. On eBay or similar websites the matched product in question must be a 'buy it now' price from a registered retailer, not an auction price. This offer cannot be used in conjuction with any other offer. We reserve the right to withdraw the price match offer if the matched product costs less that our purchase price.

Unlawful or Prohibited Use
You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm the-cafe-racer.com or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

Website Terms of Use
All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change without notice.

Copyright
All contents and information on this site including without limitation text, graphic and images, is the property of the-cafe-racer.com or the property of their respective owners and is protected by United Kingdom copyright laws.

Trademarks
All trademarks that appear on this site are the property of their respective owners.

Our Liability
The-cafe-racer.com and Vroom By The Sea Ltd accept no liability for any loss or damage to body or bike while using any garment or product purchased.

Registered Company
The-cafe-racer.com is a trading name of Vroom By The Sea Ltd. Vroom By The Sea Ltd is incorporated in England and Wales as a limited company with Registration No. 06578938 and VAT No.: 932133161.

Data Protection
Your security and privacy is very important to us. We are registered under the Data Protection Act meaning we conform to regulated standards in the management of your information.
 

Contacting us
Please contact us at the details below:
Please note: no returns should be sent to this address with out prior agreement
Postal Address: 
The Cafe Race, 
7 Victoria Terrace, 
Hove, 
East Sussex 
BN3 2WB
Phone: +44 (0)1273 772222

Email: info@the-cafe-racer.com

Web: www.the-cafe-racer.com