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Fuel Motorcycles Crash Replacement Policy

What is the Fuel Motorcycles Crash Replacement Policy?

In essence, it is a very simple policy. If you are unfortunate to be involved in a motorbike accident and your Fuel items are damaged beyond repair or further use Fuel will replace the item for you free of charge! The only thing we ask is that you provide proof of purchase from us and that you cover any delivery charges to get the item out to you*.

How does the Fuel Motorcycles Crash Replacement Policy work?

- Firstly, we hope that you are doing well because when all is said and done this is the only thing that matters.

- Contact us at info@the-cafe-racer.com explaining what happened and with pictures of the damaged item(s).

- Only genuine claims are considered (Fuel Motorcycles assessment on whether a claim is genuine is final).

- Normal wear and tear, or damage due to misuse, do not apply.

- If the claim is considered genuine, you will receive a replacement item from the same gear category.

- Fuel Motorcycles may ask for the damaged item back for recycling/reuse in accordance with their company sustainability policy which has both customers and the environment in mind. *In these instances you will need to cover the cost of sending the item back.

- Fuel Motorcycles reserve the right to make an alternative offer at their sole discretion.

- Fuel Motorcycles reserve the right to reject claims which they feel are abusive of the "Crash Replacement Policy".

The Fuel Motorcycle Crash Replacement Policy has a lifetime value so you are covered forever and ever!

 

 

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