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OUR SHOREHAM STORE IS OPEN MONDAY TO FRIDAY, 11AM TO 4PM AND SATURDAY, 10AM TO 4PM.
Terms and Conditions of trading. Vroom By The Sea Limited t/a The Cafe Racer.
These Terms & Conditions of Trading apply to all Consumer contracts between Vroom By The Sea Limited t/a The Cafe Racer and our Subcontractors (“us/we/our”) and the Customer (“you/your”) in relation to the sale of goods made via the Internet or Telesales. Separate Terms & Conditions apply for all orders placed in or via our shop and trade accounts.
We accept most major credit cards, along with Apple Pay and PayPal.
Your billing address must match the address that the card/account used is registered to.
Please note all transactions are carried out in Pounds Sterling (GBP).
Our currency converter should be used as a guide only and the exchange rate is updated daily at 0:00 GMT. We are not responsible for any local bank charges that you may incur for any transactions.
When goods are purchased outside of the UK, it is your responsibility to pay any locally imposed taxes and/or duties. We will ask for confirmation of your acceptance of this before we ship your order.
All online pricing and offers should be considered on an ‘invitation to treat’ basis and as such we reserve the right to decline any orders placed by you.
At times, our payment system may ask for additional security information, in these instances we will contact you directly. Please be assured this is for security purposes only intended to protect you and us.
Any orders placed for bladed knives and/or tools will be subject to further checks to verify you are over 18. We will request a photograph of a driving licence (or similar documentation) that shows your full name, address and date of birth. No orders can be processed without this.
The Contract shall not be concluded until we have received your valid credit or debit card payment into our account, additional payment security (where applicable) has been concluded and we have accepted the order by means of an email confirmation to the address that you have given during the registering procedure and upon ordering.
Your personal details will be encrypted by 128-bit industry standard secure sockets along with an extended validation SSL for added security (you will see a lock and the address bar will turn green.
Product information and pricings may be subject to change without notice.
All prices include VAT, where appropriate at the prevailing UK rate. Outside of the UK prices are VAT free.
All orders have 100% of the total order value taken at the point of order.
Time is not of the essence in these Terms and Conditions of Trading. We will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances.
We endeavour to get your order to you within 5 days (stock permitting), overseas destinations may take longer.
We hold a comprehensive selection of stock however this is not guaranteed. If you order anything which is not in stock we will contact you if we feel this will adversely affect the supply time to you.
All standard UK (mainland) orders over £50 are delivered free of charge, under this we charge you £4.92.
For deliveries outside of mainland UK and overseas please select your location on our checkout page and the applicable delivery charge will be displayed.
Standard deliveries are made Monday to Friday, excluding Bank Holidays and we are closed Saturday, Sunday and UK Bank Holidays.
Your order will be delivered by our chosen Carrier and must be signed for.
We will deliver only to the address stated on the purchase order, by our chosen Carrier and must be signed for.
If you elect another address or select a ‘safe place’ delivery directly with the Carrier we cannot be held responsible for any issues thereafter.
The provision of this clause applies in addition to your statutory consumer rights in relation to faulty or miss-described goods. These rights are not affected by the guarantee.
For the purpose of this clause the Guarantor is Vroom By The Sea Limited t/a The Cafe Racer.
Unless otherwise stated all products carry a one year guarantee and cannot be transferred.
Slight surface imperfections are typical of natural leather used in our products and should not be considered defective.
In the event of a claim under guarantee please contact us in the first instance with your name, order details, photos and a summary of the issue.
Your claim will be assessed and if valid, an appropriate resolution will be provided to resolve matters.
Upon proof of fault we will endeavour to repair the goods free of charge. If a repair is not possible you will be offered a replacement to the same value and only if a suitable replacement is not available will you be offered a full or partial refund depending on the age of the goods.
When an item is returned for review or repair you are responsible for all shipping costs associated with returning items to us and, if applicable, back to you.
When goods are returned from overseas countries the package and associated documentation must be marked ‘British returned goods of outbound…’ adding the original carrier name and tracking number’, failure to do so may result in us rejecting the return. All goods must be returned on a DDP (delivery duty paid) service back to us using your own tax identification number. In any event, any fees incurred by us in this regard will be charged back to you and deducted from any refunds owed to you.
These guarantees do not cover fair wear and tear, neglect, abuse or misuse of your goods, loss or damage (including rusting or corrosion) due to unreasonable exposure to water, heat or weather; due to fire, smoke, explosion, lightning, sunlight, or theft, or accidental damage or loss caused by a third party.
We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged or wrongly delivered goods over and above the value of the goods themselves. This does not affect your statutory rights.
All Parts supplied are done so with the understanding they will be fitted by a qualified experienced person equipped with relevant tools and test equipment to facilitate fitment and ensure correct operation. When making a claim for such items in addition to clause 4 please provide an invoice from the fitter of the part in question.
When fitting electrical parts these can be damaged by the same faulty electrical system that caused the initial failure and in such circumstances these parts cannot be returned for refund.
Due to the varying nature of motorcycles all descriptions given for parts are for reference only and are not a guarantee of their suitability for any specific motorbike.
In addition to your statutory rights we offer a 365 day returns policy (from order date) if you change your mind.
If you wish to return the goods under this policy it is your responsibility to take good care of the products whilst in your care as you are liable for any loss or damage. This may result in rejection of your refund and you will be liable for the cost of returning to you.
Please return using appropriate packaging, pack well and do not attach labels to product boxes.
All original product boxes, labels, protective film, additional items (e.g. armour), product bags etc. as supplied to you and are returned along with the unused and ‘as new’ product.
In the event that any of the items being returned are contrary to clause 2, 3 and 4 we reserve the right to deduct monies owing to you to cover the repair / replacement of such items.
Please complete the returns form received with your order and include it in your parcel. Failure to complete and include this form may delay the process.
When goods are returned from overseas countries the package and associated documentation must be marked ‘British returned goods of outbound…’ then add the original carrier name and tracking number’, failure to do so may result in us rejecting the return. All goods must be returned on a DDP (delivery duty paid) service back to us using your own tax identification number. In any event, any fees incurred by us in this regard will be charged back to you and deducted from any refunds owed to you.
All items remain your responsibility until received safely by us regardless of the returns method used including the use of our free returns label. In any event you should use a ‘sign for’ service.
Upon receipt we will review carefully to ensure everything is in re-saleable condition (including all original packaging as per clause 4).
When/if accepted by us we will process your refund as soon as possible minus any pre-paid delivery charges that you may have paid.
The refund will be paid to you by the method in which you originally paid.
Exchanges will be processed as soon as possible.
If there is any difference in price to what you originally paid you will be liable for the difference. This includes any items purchased during a Sale period where the replacement item/size you require is no longer available at the Sale price you paid. We will contact you to discuss this.
Strictly no returns on Trade Orders.
If you return any item for a refund, any free gifts received with the original order must also be returned, unused, unopened and fully resaleable. If they are not returned or are returned unsalable their full value will be deducted from any monies that are owed to you.
We reserve the right to substitute free gifts if the advertised gift is temporarily unavailable.
Promotional codes are applicable per order, i.e. you cannot use several codes for one order and cannot be used retrospectively.
Promotional codes cannot be used on discounted or sale items, unless otherwise stated.
We reserve the right to exclude chosen brands and/or collections from any promotional code including the newsletter sign up code.
The Price Match/Beat is only valid on items that adhere to the following criteria.
The item must be exactly the same as you have seen elsewhere (model, size and colour) with a price that is at least £1.00 (GBP) less than ours and in stock with a Retailer in the UK.
The Retailer must sell genuine goods (not fakes) and be an authorised Retailer for that Brand.
Items must be brand new, with tags, labels and original packaging.
The shipping charges per Retailer will be included in the overall price comparison.
The Price Promise cannot be used in conjunction with any other offer or discount code.
We won't beat our own prices in other market places.
We reserve the right to decline a price match/beat if it renders the order uncommercial to us.
If you qualify for the price match/beat we will send you a personal discount code to use which will be valid for 7 days from the date of issue.
For EU competitors we will endeavour to price match but cannot beat by 10%. The same criteria applies as detailed above but relates to EU Retailers.
We are unable to offer our price match/beat retrospectively.
It is your responsibility to ensure that you purchase a Helmet that conforms to your local safety standard (e.g. DOT for USA riders and ECE for UK, European Riders and many other countries).
Helmets are purchased/worn at your own risk and we accept no responsibility for loss or damage to person or property as a result of its use.
We endeavour to display as accurately as possible the colour of products as they appear on the Website and we cannot guarantee that your monitor/equipment will accurately reflect the colour of the product delivered.
Every effort is made to ensure the accuracy of our Website however some prices and information may change from time to time and it is possible that errors may occur. We will use our best endeavours to rectify any errors as quickly as possible but we cannot be held accountable for any losses incurred.
To the maximum extent permissible by law, we exclude all warranties, expressed or implied as to the accuracy of the information contained in any of the material on the Website. We cannot accept any liability for any particular material on the Website as a result of any use or reliance placed upon the information contained on the Website.
Any material downloaded or otherwise obtained through the use of this Website is done so at your own discretion and risk. You will be solely responsible for any damage to your own systems/devices or loss of data that results from the download of such materials.
All content and information on this site including, without limitation, text, graphics and images are the property of the Website or the property of their respective owners and are protected by the UK Copyright Laws.
All Trademarks that appear on our Website are the property of their respective owners.
If you access our Website from outside of England and Wales you do so on your own initiative and you hereby agree that in the event of any dispute between Vroom By The Sea Ltd t/a The Cafe Racer and you the laws of England and Wales will apply at all times.
We control and operate the Website from our office in England. Accordingly the laws of England and Wales govern claims relating to, and including the materials contained therein.
Vroom By The Sea Ltd. t/a The Cafe Racer is a registered data controller in accordance with the Data Protection Act 2018 (the “Act”) and we process your personal data in accordance with the Act.
Vroom By The Sea Ltd t/a The Cafe Racer. Registered in England, registration number 06578938. VAT number 932133161.
Vroom By The Sea Ltd t/a The Cafe Racer accepts no liability for any loss or damage to body, bike or third parties whilst using any garment or product purchased. This does not affect your statutory rights.
VBTSL T & C V1 June 2021
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