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Terms and Conditions

Terms & Conditions

Terms and Conditions of trading. Vroom By The Sea Limited t/a The Cafe Racer.

These Terms & Conditions of Trading apply to all Consumer contracts between Vroom By The Sea Limited t/a The Cafe Racer and our Subcontractors (“us/we/our”) and the Customer (“you/your”) in relation to the sale of goods made via the Internet or Telesales. Separate Terms & Conditions apply for all orders placed in or via our shop and trade accounts.

1. Payments and Pricing

2. Delivery and Stock Levels

3. Guarantees

The provision of this Clause 3 apply in addition to your statutory consumer rights in relation to faulty or miss-described goods. These rights are not affected by the guarantee.
For the purpose of this Clause 3 the Guarantor is Vroom By The Sea Limited t/a The Cafe Racer.
Guarantees may not be transferred.
Unless otherwise stated all products carry a one year guarantee.
In the event of a claim under guarantee please contact us in the first instance with your name, the corresponding order number, contact details, photo and summary of the issue.
Your claim will be assessed and if valid, an appropriate resolution will be provided to resolve matters.
When an item is returned for review or repair you are responsible for all shipping costs associated with returning items to us and, if applicable, back to you.
When goods are returned from non EU countries the package and associated documentation must be marked ‘British returned goods of outbound.. then add the original Carrier name and tracking number’. This will ensure any original customs charges are taken into consideration. Failure to do so may result in us rejecting the return. In any event any fees incurred by us in this regard will be charged back to you.
Slight surface imperfections are typical to the natural leathers used in our products and should not be considered as defects.
These guarantees do not cover fair wear and tear, neglect, abuse or misuse of your goods, loss or damage (including rusting or corrosion) due to unreasonable exposure to water, heat or weather; loss or damage due to fire, smoke, explosion, lightning, sunlight, or theft, or accidental damage or loss caused by a third party.
Upon proof of fault we will endeavour to repair the goods free of charge. If a repair is not possible you will be offered a replacement to the same value and only if a suitable replacement is not available will you be offered a full or partial refund dependant on the age of the goods.
We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged or wrongly delivered goods over and above the value of the goods themselves. This does not affect your statutory rights.
All Parts supplied are done so with the understanding they will be fitted by a qualified experienced person equipped with relevant tools and test equipment to facilitate fitment and ensure correct operation. When making a claim for such items in addition to clause 4.1 please also provide an invoice from the fitter of the part in question.
Please note that when fitting electrical parts these can be damaged by the same faulty electrical system that caused the initial failure and in such circumstances these parts cannot be returned for refund.
Due to the varying nature of motorcycles all descriptions given are for reference only and are not a guarantee of their suitability for any specific motorbike.

4. 365 Returns Policy

In addition to your statutory rights we offer a 365 day returns policy (from the date of order) if you change your mind.
If you wish to return the goods under this policy it is your responsibility to take good care of the products and you are liable for any loss or damage. Failure to take reasonable care may result in a claim made against you.
To minimise the risk of any such claim we ask that you return the goods in appropriate packaging and do not use any of the original product boxes as outer packaging, i.e. do not stick an address label on a helmet box.
We also ask that all original product boxes, labels, protective film, additional items (e.g. armour), product bags etc. remain as supplied to you and are returned along with the unused product.
In the event that any of the items being returned are contrary to clause 4.3 and clause 4.4 we reserve the right to deduct monies owing to you to cover the replacement of such items. In the event of this we will contact you and confirm this.
Please complete the returns form which was sent with your order and ensure this is included in your parcel. Failure to complete and include this form may delay the process.
When goods are returned from non EU countries the package and associated documentation must be clearly marked ‘British returned goods of outbound.. then add the original Carrier name and tracking number’. This will ensure any original customs charges are taken into consideration. You can find this information on the original order information you would have received. Failure to do so will result in our refusal to accept the return.
All items remain your responsibility until received safely by us regardless of the returns method used including the use of our free returns label. We recommend you use a ‘sign for’ service.
Upon receipt of your returned items we will review them to ensure it is in saleable condition (including all original packaging as per clause 4.4).
When/if accepted by us we will process your refund as soon as possible. This will be minus any pre paid delivery charges that you may have paid.
The refund will be paid to you by the method in which you originally paid.
If you have requested a replacement we will process this for you as soon as possible.
If there is any difference in price to what you originally paid you will be liable for the difference. This includes any items purchased during a Sale period where the replacement item/size you require is no longer available at the Sale price you paid. We will contact you to discuss this.
Strictly no returns on trade orders.

5. Free Gifts and Promotional Codes

6. Price Promise / Price Beat by 10%

7. Helmet Safety Standards

8. Website Terms of Use

9. Further Information

^{VBTSL T & C V1 Jan 20}

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Terms & Conditions

1. Payments and Pricing

2. Delivery and Stock Levels

3. Guarantees

4. 365 Returns Policy

5. Free Gifts and Promotional Codes

6. Price Promise / Price Beat by 10%

7. Helmet Safety Standards

8. Website Terms of Use

9. Further Information

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