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Terms & Conditions
Terms and Conditions of trading. Vroom By The Sea Limited t/a The Cafe Racer.
These Terms & Conditions of Trading apply to all Consumer contracts between Vroom By The Sea Limited t/a The Cafe Racer and our Subcontractors (“us/we/our”) and the Customer (“you/your”) in relation to the sale of goods made via the Internet or Telesales. Separate Terms & Conditions apply for all orders placed in or via our shop and trade accounts.
1. Payments and Pricing
- We accept the following credit and debit cards; Mastercard, Visa, Solo, Switch, Maestro and American Express along with Apple Pay and PayPal.
- Please note all transactions are carried out in Pounds Sterling (GBP). Our currency convertor should be used as a guide only and the exchange rate is updated daily at 0:00 GMT.
- We are not responsible for any local bank charges that you may incur for any transactions.
- All online pricing and offers should be considered on an ‘invitation to treat’ basis and as such we reserve the right to decline any orders placed by you.
- At times, our payment system may ask for additional security information, in these instances we will contact you directly.
- The Contract shall not be concluded until we have received your valid credit or debit card payment into our account, additional payment security (where applicable) has been concluded and we have accepted the order by means of an email confirmation to the address that you have given during the registering procedure and upon ordering.
- Your personal details will be encrypted by 128-bit industry standard secure sockets along with an extended validation SSL for added security (you will see a lock and the address bar will turn green) so you can shop with confidence.
- Products and pricings are subject to change without notice.
- All prices include VAT, where appropriate, and at the prevailing rate and are subject to any promotional offer or discount.
- All orders have 100% of the total order value taken at the point of order.
2. Delivery and Stock Levels
- Time is not of the essence in these Terms and Conditions of Trading. We will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances.
- We endeavour to hold a comprehensive selection of stock however this is not guaranteed. If you order anything which is not in stock we will contact you if we feel this will adversely affect the supply time to you.
- All standard UK (mainland) orders over £50 are delivered free of charge, under this value we charge you £4.92.
- Standard deliveries are made Monday to Friday, excluding Bank Holidays.
- For deliveries outside of mainland UK and overseas, please select your location on our checkout page and the applicable delivery charge will be displayed.
- When goods are purchased outside of the UK, it is your responsibility to pay any locally imposed taxes and/or duties.
- Your order will be delivered by our chosen Carrier and must be signed for. We endeavour to get your order to you within 5 days (stock permitting), some overseas destinations may take longer.
3. Guarantees
- The provision of this Clause 3 apply in addition to your statutory consumer rights in relation to faulty or miss-described goods. These rights are not affected by the guarantee.
- For the purpose of this Clause 3 the Guarantor is Vroom By The Sea Limited t/a The Cafe Racer.
- Guarantees may not be transferred.
- Unless otherwise stated all products carry a one year guarantee.
- In the event of a claim under guarantee please contact us in the first instance with your name, the corresponding order number, contact details, photo and summary of the issue.
- Your claim will be assessed and if valid, an appropriate resolution will be provided to resolve matters.
- When an item is returned for review or repair you are responsible for all shipping costs associated with returning items to us and, if applicable, back to you.
- When goods are returned from non EU countries the package and associated documentation must be marked ‘British returned goods of outbound.. then add the original Carrier name and tracking number’. This will ensure any original customs charges are taken into consideration. You can find this information on the original order information you would have received.’. Failure to do so may result in us rejecting the return. In any event any fees incurred by us in this regard will be charged back to you.
- These guarantees do not cover fair wear and tear, neglect, abuse or misuse of your goods, loss or damage (including rusting or corrosion) due to unreasonable exposure to water, heat or weather; loss or damage due to fire, smoke, explosion, lightning, sunlight, or theft, or accidental damage or loss caused by a third party.
- Upon proof of fault we will endeavour to repair the goods free of charge. If a repair is not possible you will be offered a replacement to the same value and only if a suitable replacement is not available will you be offered a full or partial refund dependant on the age of the goods.
- We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged or wrongly delivered goods over and above the value of the goods themselves. This does not affect your statutory rights.
- All Parts supplied are done so with the understanding they will be fitted by a qualified experienced person equipped with relevant tools and test equipment to facilitate fitment and ensure correct operation. When making a claim for such items in addition to clause 4.1 please also provide an invoice from the fitter of the part in question.
- Please note that when fitting electrical parts these can be damaged by the same faulty electrical system that caused the initial failure and in such circumstances these parts cannot be returned for refund.
- Due to the varying nature of motorcycles all descriptions given are for reference only and are not a guarantee of their suitability for any specific motorbike.
4. 365 Returns Policy
- In addition to your statutory rights we offer a 365 day returns policy (from the date of order) if you change your mind.
- If you wish to return the goods under this policy it is your responsibility to take good care of the products and you are liable for any loss or damage. Failure to take reasonable care may result in a claim made against you.
- To minimise the risk of any such claim we ask that you return the goods in appropriate packaging and do not use any of the original product boxes as outer packaging, i.e. do not stick an address label on a helmet box.
- We also ask that all original product boxes, labels, protective film, additional items (e.g. armour), product bags etc. remain as supplied to you and are returned along with the unused product.
- Please complete the returns form which was sent with your order and ensure this is included in your parcel. Failure to complete and include this form may delay the process.
- When goods are returned from non EU countries the package and associated documentation must be clearly marked ‘British returned goods of outbound.. then add the original Carrier name and tracking number’. This will ensure any original customs charges are taken into consideration. You can find this information on the original order information you would have received. Failure to do so will result in our refusal to accept the return.
- All items remain your responsibility until received safely by us regardless of the returns method used including the use of our free returns label. We recommend you use a ‘sign for’ service.
- Upon receipt of your returned items we will review them to ensure it is in saleable condition (including all original packaging as per clause 4.4).
- When/if accepted by us we will process your refund as soon as possible. This will be minus any pre paid delivery charges that you may have paid.
- The refund will be paid to you by the method in which you originally paid.
- If you have requested a replacement we will process this for you as soon as possible.
- If there is any difference in price to what you originally paid you will be liable for the difference. This includes any items purchased during a Sale period where the replacement item/size you require is no longer available at the Sale price you paid. We will contact you to discuss this.
- You are responsible for all return shipping costs associated with exchanges even if the original order was sent to you with free of charge shipping.
5. Free Gifts and Promotional Codes
- If any purchases are returned for refund, any free gifts you received with the original order must also be returned unused, unopened and fully resalable. If they are not returned or are returned unsalable their full value will be deducted from any monies that are refunded to you.
- We reserve the right to substitute free gifts if the advertised gift is temporarily unavailable.
- Promotional codes are applicable per order, i.e. you cannot use several codes for one order.
- Free gifts are not applicable to discounted or Sale items.
- Promotional codes cannot be used retrospectively.
6. Price Promise / Price Beat by 10%
- The 'UK Price Beat by 10%’ is only valid on items that adhere to the following criteria:
- The item must be exactly the same as you have seen elsewhere (model, size and colour) with a price that is at least £1.00 (GBP) less than ours and in stock with a Retailer in the UK.
- The Retailer must sell genuine goods (i.e. not fakes) and be an authorised Retailer for that Brand.
- Items must be brand new, with tags, labels and original packaging. The shipping charges per Retailer will be included in the overall price comparison.
- The Price Promise cannot be used in conjunction with any other offer or discount code.
- We won't beat our own prices in other market places.
- We reserve the right to decline a price promise/beat if it renders the order uncommercial to us.
- If you qualify for the price promise/beat we will send you a personal discount code to use which will be valid for 7 days from the date of issue.
- We are unable to offer our price promise/beat retrospectively.
- For EU competitors we will price match but cannot beat by 10%. The same criteria applies as detailed above but relates to EU Retailers.
7. Helmet Safety Standards
- It is your responsibility to ensure that you purchase a Helmet that conforms to your local safety standard (e.g. DOT for USA riders and ECE for European Riders).
- Helmets are purchased/worn at your own risk and we accept no responsibility for loss or damage to person or property as a result of its use.
8. Website Terms of Use
- We endeavour to display as accurately as possible the colour of products as they appear on the Website. However we cannot guarantee that your monitor/equipment will accurately reflect the colour of the product delivered.
- Every effort is made to ensure the accuracy of our Website however some prices and information may change from time to time and it is possible that errors may occur. We will use our best endeavours to rectify any errors as quickly as possible but we cannot be held accountable for any losses incurred.
- To the maximum extent permissible by law, we exclude all warranties, expressed or implied as to the accuracy of the information contained in any of the material on the Website. We cannot accept any liability for any particular material on the Website as a result of any use or reliance placed upon the information contained on the Website.
- Any material downloaded or otherwise obtained through the use of this Website is done so at your own discretion and risk. You will be solely responsible for any damage to your own systems/devises or loss of data that results from the download of such materials.
- All content and information on this site including, without limitation, text, graphics and images are the property of the Website or the property of their respective owners and are protected by the UK Copyright Laws.
- All Trademarks that appear on our Website are the property of their respective owners.
- We control and operate the Website from our office in England. Accordingly the laws of England and Wales govern claims relating to, and including the materials contained therein.
- If you access our Website from outside England and Wales you do so on your own initiative and you hereby agree that in the event of any dispute between Vroom By The Sea Ltd t/a The Cafe Racer and you the laws of England and Wales will apply at all times.
9. Further Information
- Vroom By The Sea Ltd. t/a The Cafe Racer is a registered data controller in accordance with the Data Protection Act 2018 (the “Act”) and we process your personal data in accordance with the Act.
- Vroom By The Sea Ltd t/a The Cafe Racer. Registered in England, registration number 06578938. VAT number 932133161.
- Vroom By The Sea Ltd t/a The Cafe Racer accept no liability for any loss or damage to body, bike or third parties whilst using any garment or product purchased.
- These Terms and Conditions of Trading are governed by and are to be construed in accordance with the laws of England and Wales.
- This does not affect your statutory rights.
VBTSL T & C V1 Jan 20
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